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Servicing Your Intercap Mortgage


CUSTOMER LOGIN PAYOFF REQUEST FORM

Servicing FAQs

If you have fallen behind on payments, please contact us immediately to discuss possible options.

(800) 658-9371
[email protected]

Please CLICK HERE for Covid-19 Forbearance options and information.

What is an escrow account?

An escrow account acts as a savings account managed by Intercap Lending. A portion of your monthly mortgage payment is deposited and held until the funds are needed to pay Property Tax, Insurance Premiums and Mortgage Insurance, (if applicable).

Is an escrow account required?

Escrow accounts can only be waived on Conventional loan types. Any loan guaranteed by the FHA (Federal Housing Administration), VA (Veterans Affairs) or USDA (United State Department of Agriculture) cannot be waived. If you would like to look into waiving your escrow account, please keep the following in mind:

  • All payments must be current over the last 12 months
  • Cannot be in foreclosure, bankruptcy or any loss mitigation programs
  • The loan-to-value of your loan must be 80% or less
  • Your property is not located in a Flood Hazard Area as defined by state or federal agencies

If all of these conditions are met, please complete an Escrow Waiver Request Form and
send to Intercap Lending:

Email: [email protected]
Fax: (505) 292-4915
Mail: Intercap Lending
5600 Wyoming Blvd NE, Suite 20
Albuquerque, NM 87109

What causes an escrow shortage?

An escrow shortage could be caused by a number of items. The most common cause is due to Property Tax and Insurance Policy premium changes.

  • Property Tax increase due to land only assessment completed the 1st year of a newly built
    home.
  • Local Property Taxes can increase at any time, watch for notices in the mail from your local
    City/County Tax offices.
  • If a Supplemental Property Tax bill was paid from your escrow account.
  • Property Insurance premium increase due to change in policy or damage that has not been
    repaired.

*If your premiums have significantly increased over the last year, you may want to contact your local City/County Tax office or Property Insurance Agent for further clarification.

How do I order a payoff statement?

Use the Online Buyer Portal to generate a payoff quote. See instructions above.

You can contact our Customer Service and they will respond with a payoff statement within 7 days.
Phone: 800-658-9371
Email: [email protected]
Fax: (505) 292-4915
Mail: Intercap Lending
5600 Wyoming Blvd NE, Suite 20
Albuquerque, NM 87109

When will my escrow refund be sent?

The escrow refund/payoff overage will be disbursed and mailed within 30 days after the payoff date. The check will be mailed to the mailing address on file.

*If your mailing address has changed and needs to be updated please contact the Servicing Department:
Phone: 800-658-9371
Email: [email protected]
Fax: (505) 292-4915
Mail: Intercap Lending
5600 Wyoming Blvd NE, Suite 20
Albuquerque, NM 87109