Act on Insights, Not Instincts
Enhance your comprehension of customers by leveraging valuable insights rather than relying solely on instinct. This strategic approach will enable a deeper understanding of their financial needs, identify pivotal moments for engaging high-quality opportunities, and foster sustained long-term growth.
#1 Mortgage Credit Inquiry Alert
What is a Mortgage Inquiry Alert?
Credit checks are usually the first sign that someone is serious about buying a house or refinancing. Total Expert’s Mortgage Credit Inquiry alert tells us when a competing lender (not Intercap) pulls the credit of any contact in our database so our mortgage teams can connect with that borrower before it’s too late.
Firm Offer of Credit (FOC)
In compliance with the Federal Fair Credit Reporting Act (FCRA), Intercap Lending is obligated to issue a Firm Offer of Credit (FOC). This document is a formal and genuine invitation extended to individuals based on their credit history, indicating that they meet the criteria for a specific credit product. It ensures transparency and fairness in the credit application process. Contacts that trigger this alert will receive an FOC email within 10 days. If for any reason that email is not received due to an invalid email address or none being provided, a mailed FOC postcard will be mailed out immediately.
Information Sent to Borrowers
#2 Equity Alert
What is an Equity Alert?
As homeowners build equity in their property, they unlock more opportunities to leverage it for their financial needs. Total Expert Customer Intelligence enriches our customer records with equity information, giving us the ability to have more informed conversations with our borrowers. Because equity alerts notify us the moment a borrower reaches an equity threshold, we can deliver proactive communications that present the borrower with detailed options for leveraging their equity, including:
- Cash-out refinances or home equity products for home improvements, medical bills, or debt consolidation.
- Reverse mortgages for homeowners ages 62+ needing additional income sources.
- Mortgage Insurance Removal
#3 Rate Alert
What is a Rate Alert?
The housing market alternates between buyers’ and sellers’ markets. When it swings in favor of sellers, Total Expert’s Rate Alert will help us identify opportunities when homeowners qualify for a lower rate so our mortgage team can engage about exploring refinancing options.
#4 Listing Alert
What is a Listing Alert?
When someone lists their property for sale, there’s a good chance they’re in the market for a new one. Total Expert’s Listing Alert monitors the MLS and our customer database to identify opportunities for our mortgage team to help them find their next home.
Intelligent Automation
With a mixture of digital communications and human outreach, we are able to keep customers engaged by providing product information and educational resources that support their financial needs. Delivering the right message to the right person at the right time. When your clients are ready to purchase or refinance, it’s a no brainer that they choose Intercap Lending.
